We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
- unworn or unused
- free of odors and hair
- no bents or permanent wrinkles
- with tags, and in its original packaging
- You’ll also need the receipt or proof of purchase.
What items can be return:
- Waist Trainers
- Sportsware clothing, ex: tops and leggings
What items are not returnable:
- Shapewear with a crotch
- Panties, butt lifters
Is there any charges for exchanges or returns?We do not provide return labels; however, free shipping is provided on your exchange item. Shipping will not be refundable for the items that are return for refund.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.